We use Packet Tracked mail from Deutsche post. For Express Shipping we use DHL.
Transport cost is free in orders reaching a minimum value. This conditions may change depending on the country. Check transport cost for your country inside your order before payment.
We will give the order to the courier before 24h from the moment the payment is confirmed. It can take up to 2 days in Spain. In the rest of the world, it will depend on the country and place, around 4-15 days. You can choose Express Shipping to have it in 2-3 days worldwide. We are not responsible for the possible delays caused by transport agent, but it will happen very rarely.
Use this website only for consulting or ordering under legally valid. Do not realize any false or fraudulent order. If we consider an order in this sense may be done, we have the authorizations to cancel it and inform authorities. Provide email address, post address and or other contact exact and true data requested. The customer also agrees that we can use this information to contact him if necessary.
If all necessary information is not provided we will not be able to process your order. When realizing an order through this website, you declare to be over 18 years old and have legal capacity to sign contracts. Aran Jewels provides information of the characteristics of the products through this website. We do it with maximum precision. For more safety and guarantee for the customer, the information on the product description, will only be binding information from the moment the confirmation that the order is accepted. Aran Jewels presents its products on the website with the more realistic colors and details possible. However, the color seen on the screen, or other small details can be difference as it is products hand made one by one. In case of doubt, it is better to ask us before buying.
The cost of each product include the detail of taxes and delivery costs. Before confirming the payment, the customer can know all information about the total and partial amounts. The order will not be process until the moment the moment the customer clicks \"Accept\" on the confirmation screen. The customer can cancel the purchasing process at any moment. Once the order is confirmed and the payment done, the customer will receive a message before 24h with the details of the amount paid and all products purchased. Aran Jewels will not deliver the products until we receive the confirmation of the payment. The documents involved in the purchasing process will be kept in electronic support and will be at customer disposal.
Althoug Aran Jewels tries to have all the products always available in stock, the stock can exceptionally break. In this case, Aran Jewels will inform the customer about the delay. In case it is not possible to supply this product, Aran Jewels will suggest to deliver a different product equivalent on quality and price. The customer can refuse this alternatives and Aran Jewels will be obliged to pay back the amount to the customer.
Aran Jewels delivers its creations through courier service. We will provide to them the purchased products not after 72h from the moment the payment is confirmed. The delay of the delivery will depend on the part of the world where it has to be sent.In case of any delay, Aran Jewels will inform the customer. The product is considered as already supplied from the moment the courier delivers it to the customer.
The customer has to check if the products are in good conditions, and if necessary, advice Aran Jewels about any problem. The customer can contact La Ratolia who will try to find a satisfactory solution for its interest. In case of returned goods because of damaged product or mistake on the delivery, all transport costs will be paid by Aran Jewels. The return of goods will be accepted only if the products has not been used and will be in same conditions as provided. The customer will advice of any problem preferably at [email protected] . Except you tell us otherwise, we can send you information to your email address or post address provided when confirming the order.
The customer has 15 days to cancel the contract without explaining any reason, from the date of reception of the products. Before executing the right of cancelation, Aran Jewels can contact the customer to analyze the reasons and suggest other solutions to satisfy the customer. In any case, the return of product will only be accepted when the product is in the same state as delivered and with original packaging. When the returned products will be received by Aran Jewels, we will proceed to reimburse the total amount, before 30 days.The cost of the return, such as transport costs, will be in charge of the customer and deducted from the reimburse amount.
The Client has a period of 15 days to cancel the contract without having to indicate the reasons. The term will be calculated from the day of reception of the product. Before exercising the right of withdrawal Aran Jewels will be able to assist you to analyze the reasons and propose solutions that can satisfy the Client's interest. In any case, the returns of products will only be accepted if they are in perfect condition and with their original packaging. Once the products have been received, Aran Jewels will proceed to refund the amount paid by the Customer, within a period of no more than 30 days, discounting only the expenses derived from the return of the order. The cost of return will be borne by the Customer.
In accordance with the stipulations in the Organic Law 15/99, from 13th December, about Personal Nature Data Protection (LOPD), Aran Jewels informs the users that all data provided can be saved in a file, created and maintained under Aran Jewels responsibility. The aim of this file is to be able to manage, administrate and make it easier for us to provide the customer a good service. Also we can send notifications by email or ordinary mail to our customers with information about Aran Jewels.
The Data of Personal Nature will be used to managed provided services, orders, administrative tasks, to send technical information to customers, or commercial adverts by email or ordinary mail. For any doubt about that, or to use your right of opposition, rectification or cancelation of your data in our files you can contact us at [email protected] The use of the forms and services in our website is limited to users over 18 years old. When using any of this services, you guarantee that you are over this age and accept the consequences in case it is not like that.
The personal data and all information about customer purchases are kept in electronic format. Personal data (name, email, home address) will be added to a file created by Aran Jewels to manage the comercial relations with customers. Will not be ceded to third parties, except in the cases provided by law. The data can be used to send commercial adverts. At any moment the customer can oppose to receive this information. The customer can also access this information, rectify it or cancel it contacting Aran Jewels.
All illustrations, designs, icons, graphics, photographs, images and any other things that are part of the site are owned by Aran Jewels.
The elements of this website are designed only and exclusively for the brand identified as Aran Jewels. The copy, reproduction, transmission, modification or use of this elements is expressly prohibited.
You acknowledge and agree that all copyright, trade marks and all other intelectual property rights in all material or content supplied belong to our licensors. This does not prevent you using this website to extent necessary to make a copy of any order or contract details.
Aran Jewels has the right to review and modify the present conditions at any moment. You are subject to the terms and conditions of that website in the moment you are using it, except in the case that by law, or decision of government agencies we have to make changes with retroactive character. Aran Jewels can withdraw or suspend at any moment and without notification the provision of services to those users which break this legal notice.
At ARAN JEWELS we offer item changes or a gift card (excluding shipping) on all orders if you change your mind within 30 days of receiving your purchase.
Please note that we do not issue refunds.
To request a change, please contact our customer service team [email protected]
No returns will be accepted when:
Items are not returned in their original condition, ie they have been worn, damaged or shipped without the original packaging.
Items are returned outside the specified return period.
Las devoluciones o cambios de producto tienen un cargo para el Returns or product changes have a charge for the customer of € 3.50 (IN PENINSULA) and € 15 (REST OF EUROPE) and includes and guarantees the pick up of items at home and successful delivery to ARAN JEWELS.
If you do not like the size you can change the item by the size you want. You must send an email to [email protected] with your name and the order reference notifying your return and specifying the new size.
Returns or product changes have a charge for the customer of € 5 (IN PENINSULA) and € 15 (REST OF EUROPE) and includes and guarantees the pick up of items at home and successful delivery to ARAN JEWELS.
All the jewels are of proven quality by the guild of jewelers, in addition to a member of our team. However, from time to time, there may be a defect.
Note that wear during normal use is not considered a defect. ARAN JEWELS jewelry is delicate in nature and must be handled with care; Described in Care Instructions and Product Care Information.
The exchange will be made free of charge if you have received an item with some defect. If you need more information, please contact our customer service team [email protected]
How can I know my exact size?
Still having doubts about your size? Write to us at [email protected].
Do You Want To Sell Our Jewels?