Help
If you need help, please contact us:
+34 696 065 064
Payment
Is it safe to make payment on ARAN JEWELS website?
Yes it is. We don’t store your bank data, we use the payment Gateway of your bank or we give you our bank details for you to make a transfer.
You can pay by credit or debit card or by bank transfer. Remember that bank transfer is slower as the payment can take to arrive to our account. When we’ll receive the payment, we will process your order.
What do you do with my personal data?
The information we request to you is used only to send you your order and to make the invoice. You can have access to your account and check and modify your data.
We guarantee confidentiality of your personal information. We maintain reasonable measures to protect any modification, lost, treatement or acces not allowed to your personal data. With special consideration to the provisions in this regard set forth in Royal Decree 1720/2007 from 21st december, approving the regulations developing the Rule 15/1999 from 13th december about Personal Information Protection.
About shipment
Which transport company is used for the shiping?
Sociedad Estatal Correos y Telégrafos, usually known as Correos.
What is the transport cost?
Transport cost is free in orders over 60€ (if not 5,99€)
How long will my order take to arrive?
We will give the order to the courier before 48h from the moment the payment is confirmed. It can take up to 7 days in Spain, but usually it takes maximum 3-4 days. In the rest of the world, it will depend on the country and place. In France takes 10-15 jours.
We are not responsible for the possible delays caused by transport agent, but it will happen very rarely.
Customer service
You can write to us for any doubt. We will answer the same day if possible or will call you. Here you have my email address: [email protected]
About returns
What should I do if I receive an incorrect article?
If this happens, please contact me immediately so we can solve the problem as soon as possible.
What should I do if I receive a defective product?
If this happens, please contact me to try to find the problem as soon as possible.
What if I get the wrong size?
You can send it back to me. Please, send me an email with your name, data, reference of the product and the new size you want. You will have to pay the new transport costs. Or if you live near by… come home and we’ll drink a coffee together!
I don’t like it… can I return it?
Of course. Send it back to me, and when I receive it, I will send you the money back by bank transfer. I recommend you to send it by certified courier.
Sizes
How can I know my exact size?
10 (US 5) : inside diameter 16 mm 12 (US 6): inside diameter 16,6mm
14 (US 7) : inside diameter 17,2mm
16 (US 8): inside diameter 17,8mm
18 (US 9): inside diameter 18,5mm
How to maintain your jewels?
How to maintain your jewels?
Keep the jewels in separate boxes or bags so they don’t scratch each other.
Some of the jewels are plated with gold, and will loose it with some time. They will need gold plating again.
